Grievance Redressal

In accordance with the DPDP Act, 2023 and Indian consumer-protection norms

Grievance Officer

Dr. Shashvat C. Upadhyay
Email: primehealhomoeopathy@gmail.com
Address: India
Hours: Monday to Friday, 10 AM – 6 PM IST (excluding public holidays)

Types of grievances we handle

• Data privacy / DPDP Act violations.
• Consent management (withdrawal, exports, deletion).
• Billing or payment disputes.
• Content or clinical-decision related concerns.
• Any other complaint about the App or service.

How to file a grievance

Send an email with:

• Your registered email address
• Subject line: Grievance – <short description>
• Detailed description & screenshots if any
• Your preferred resolution

Response timeline

• Acknowledgement: within 48 hours of receipt.
• Resolution: within 15 days for standard grievances, as required by the DPDP Act.

Confidentiality

Grievance content is handled strictly on a need-to-know basis within Prime Heal Homoeopathy and never shared publicly.