Privacy Policy
1. Who we are
Prime Heal ("we", "us") is operated by Prime Heal Homoeopathy, India. This Privacy Policy describes how we collect, use and protect the personal data you provide when you use the Prime Heal mobile application (the "App") and any related services. This policy complies with the Digital Personal Data Protection Act, 2023 ("DPDP Act") of India.
2. Data we collect
- Account: your email and password (via Firebase Authentication).
- Patient case data you enter — name, demographics, complaints, history, mentals, physicals, modalities, and follow-up notes.
- Usage & device data — device identifier (for the multi-device rule), app version, and technical logs used for diagnostics.
- Billing data — subscription status and payment metadata (payments themselves are handled by Razorpay; we never see card numbers).
3. How we use your data
Your data powers the AI case-analysis, chat, and follow-up features; authentication and the two-device rule; debugging and service updates. We do not use your case data to train AI models. We do not sell or rent your data. We do not use your data for advertising.
4. Legal basis
Processing is based on your consent under the DPDP Act. You may withdraw consent anytime from Settings — this deletes your data and closes your account.
5. Who we share data with
Only these processors, each bound by contract to keep data confidential:
- Google Firebase — authentication & hosting metadata.
- AI processing provider — powers case analysis, chat, and follow-up review. Your data is never used to train AI models.
- Razorpay — PCI-DSS certified payment processor.
6. Where your data is stored
Databases in India (Mumbai region). Firebase auth metadata may sit across Google regions. AI processing may occur on servers outside India — you consent to this cross-border processing when you use the App.
7. How long we keep your data
While your account is active + a 30-day backup rotation window after deletion.
8. Your rights (DPDP Act)
- Access — export all your data as JSON from Settings.
- Correct — edit any case field anytime.
- Erase — delete your account and all associated data.
- Withdraw consent — stops all processing immediately.
- Nominate a representative to act on your behalf.
- Raise a grievance — see contact below.
9. Security
TLS in transit. Encrypted at rest by our database provider. Firebase-managed session tokens. Two-device sign-in cap for regular users.
10. Children
Prime Heal is not intended for users under 18. We do not knowingly collect data from minors.
11. Cookies & analytics
The App does not use third-party advertising cookies. Basic device identifiers are used for auth session management only.
12. Changes to this policy
We will notify you in-app when a material change is made and require re-consent.
13. Contact
Grievance Officer: Dr. Shashvat C. Upadhyay
Email: primehealhomoeopathy@gmail.com
Address: India